Dominion Energy crews were working to restore electricity to customers across Hampton Roads after outages left thousands in the dark, according to multiple reports.

Local outlets reported that thousands of customers throughout the region were affected, though the full scope of the disruption and its cause were not fully detailed in early coverage. Restoration efforts were underway as crews responded to the affected areas.

What is known

According to reporting from Hampton Roads news outlets, the outages struck across the region and prompted a coordinated response from the utility. Dominion Energy’s crews were dispatched to assess damage and bring service back online, outlets report.

The number of customers without power fluctuates during such events as some areas are restored while new outages emerge. Utilities typically prioritize repairs based on the number of customers affected and the importance of critical facilities such as hospitals and emergency services.

What remains unconfirmed

Early reporting did not provide a confirmed cause for the outages, a precise timeline for full restoration, or a definitive count of affected customers beyond descriptions of the total reaching into the thousands. Weather conditions, equipment failures and other factors can all contribute to widespread outages, but no single cause has been corroborated across the available sources.

Estimated restoration times were also not consistently reported. Customers seeking the most current information are generally advised to consult Dominion Energy’s official outage map and channels, which the utility updates as crews complete repairs.

Guidance for affected customers

During extended outages, safety officials commonly advise residents to:

  • Report outages directly to the utility rather than assuming a neighbor has already done so.
  • Stay clear of downed power lines and treat all lines as energized.
  • Keep refrigerators and freezers closed to preserve food during shorter outages.
  • Use generators only outdoors and away from windows to avoid carbon monoxide risks.

This is a developing situation. Additional details on the cause, the number of customers affected and expected restoration times are expected to emerge as outlets and the utility provide updates.

Related coverage

This report synthesizes coverage from multiple news outlets.